Q: Where are you based?
A: We are based in Brentwood, Essex. The link below will take you to our full address and direction details.
https://www.beautifulthingshq.com/visitbthq/
Q: Are all your courses online?
A: We have a mixture of online and in-person courses. The details of which will be listed under each course heading.
Q: Do you offer alternative dates to those listed for courses?
A: If you are unable to make a date shown, please contact us at beautifulthingshq@gmail.com or 01277 811136 to discuss alternative dates/options.
Q: Do you offer refunds?
A: Please see our Terms and Conditions.
Q: What happens if Beautiful Things cancels a course I am booked on?
A: Please refer to our Terms and Conditions
Q: What if I can’t make the course once I’ve booked it?
A: Please contact us as soon as you know you won’t be able to make the class to discuss options/possible alternative dates. Also please see our our Terms and Conditions
Q: What happens if I’m late for the start of a class?
A: If you know you are going to be late, please call us on 01277 811136.
Q: If I don’t finish my item during the course, can I come back another time?
A: It is highly unlikely that you will not finish your item during a course. Our classes are designed so that everyone leaves with a finished item, but……let’s say for instance you were taken ill during the class and had to leave then yes of course we would do our best to ensure you could come back in and complete it.
Q: Can I pay for my class in instalments?
A: We do offer some of our courses on an instalment basis. If this option is available it will be listed in the course details
Q: I can’t log into my account, what should I do?
A: If you are unable to log into your account, click on the “update my account” option on the home page and click on the “Lost your password” link to reset your password. If after this you continue to have difficulty accessing your account, please email the office at beautifulthingshq@gmail.com
Q: Do I need to provide materials for my class?
A: The course description on the website will tell you if materials are provided or if you need to provide your own and if so, what materials you will need to bring with you.
Q: Do your online courses come with kits?
A: Any online courses that come with kits will have this in the course description box.
Q: How long will I have access to my online course for?
A: Once you have purchased an online course, you will have indefinite access to it.
